We value our customers and guarantee product quality. If you received goods with a defect, we are ready to exchange or return them according to our terms.
Product return terms
Return is possible only in case of product defect.
You can return goods within 4 calendar days from the moment of its arrival at the post office.
To confirm the defect, it is necessary to check the goods in the presence of a postal office employee and record the discrepancy.
Goods can be returned if:
It has no signs of use and damage.
Its original packaging is preserved.
All labels, tags and components are preserved.
How to arrange a return?
Check the goods at the post office upon receipt. In case of damage or defect - notify the post office employee and record the problem in photo or video.
Fill out the return form on the site, indicating:
order number
brief description of the situation
photo or video confirming the defect/discrepancy
Our manager will contact you to clarify details and confirm the return.
Send the goods back to the specified address. In case of confirmed defect - we will compensate delivery costs.
Product exchange
If you received goods of the wrong size or color - we can exchange them, after agreeing on the details.
The cost of delivery in this case is paid by the buyer.
Exchange is possible only if the product appearance is preserved.
Our manager will help clarify the availability of the desired model/size.
What is NOT subject to return and exchange?
We sincerely care about your comfort, so please carefully inspect goods upon receipt, as under the Law of Ukraine "On Consumer Protection" and the Resolution of the Cabinet of Ministers of Ukraine, certain product categories are not subject to exchange or return, namely:
